The second-hand marketplace Members Express Frustration Regarding Sizing Modifications
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The second-hand shopping app has updated its size classifications for female and kids' apparel but did not contact every member regarding the update.
Digital Channels Backlash
Numerous buyers and vendors are posting online claiming that product pages now present an altered size classification compared to what was initially listed due to the recalibration.
The platform stated the revised method more closely matches similar services.
The platform has recommended to review their products and adjust the sizing manually when needed, resulting in member annoyance.
Size Classification Updates
Previously, the sizes had both one number and one letter, such as S/8 or M/10.
The updated approach includes a letter and a range such as S/UK 8-10.
For certain items, the sizing has been recategorised - such as a large size used to be a 12 but now shows as UK 16-18.
Member Experiences
Frankie Bridger, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, located in Scotland, said garments she listed with size 14 tags were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she said.
Manual Updates
Another shopper, based in Derby, said she had been left angered by the change as she had to manually change the measurements for "each individual item".
"For me this is particularly frustrating, since I have chronic health issues and selling on Vinted has been paramount after experiencing income reduction," she explained.
Platform Context
The app has more than 100 million users, with 18 million British users.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update on the platform has faced criticism: previously, the service retracted a modification regarding delivery choices due to shopper criticism.
